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Posted: Sunday, January 28, 2018 9:16 PM

Job Description Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! As a Customer Service Consultant, you will be answering inbound calls to provide exceptional customer service to consumers. This could include responding to inquiries about products and services, processing payments, or performing general account maintenance. In addition, up-selling customers to new products or services is expected and encouraged. We Will Give You: · Skills for life: how to solve problems, how to adapt to change and how to tough it out in the face of adversity · The chance to work with people who will become your second family · A workplace that’s never boring · The opportunity to make someone’s day, every day · Rewards and recognition as you blaze your own trail and ignite your career Our most successful candidates will have: · High school diploma or GED · Demonstrated ability to perform at a high level, to support our high volume of inbound calls · Excellent verbal and written communication skills; proficient reading skills required · Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred · Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required · Prior customer service experience preferred Sutherland is a drug free workplace. HIVE271 17003285 Company Description As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, NY, Sutherland employs over 38,000 professionals spanning 19 countries around the world. To learn more, please visit us at


• Location: Chesapeake

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