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Posted: Sunday, January 28, 2018 3:42 PM

Purpose of JobWe are currently seeking talented entry level Auto Adjusters for our Chesapeake contact center The start date for this position is April Please note that our office is located at Independence Parkway Chesapeake VA Come join our award winning team USAA was recently recognized by Forbes as one of the Best Employers in the US and FORTUNE magazine highlighted us as one of the World s Most Admired Companies We are proud to consistently receive outstanding awards and ratings for member service employee well being and financial strength Everything that happens at USAA is based on our core values Service Loyalty Honesty and Integrity These are the foundations of how we do business with our members as well as how we treat each other Job Requirements Job Description As an entry level Inside Auto Adjuster Liability for USAA you will investigate evaluate negotiate and adjust low to moderately complex auto claims presented by or against our insureds to confirm coverage determine legal liability and equitably settle defend in compliance with all state regulatory requirements You will work under direct supervision to perform routine work assignments and problem resolution You will recognize life events understand member s needs and provide advice to deliver appropriate solutions to the member Current insurance adjuster s license or ability to obtain within a designated number of attempts This position is in a contact center environment and does not require any travel or work outside the office Click on link below to watch USAA Claims Careers Spotlight http www youtube com watch v VxNXLnBnlw Job Requirements Provides AUTO CASUALTY claims service via internal channels phone email fax mail other electronic channels to members and third party customers Adjusts low to moderately complex auto claims Severity of claims work includes liability non injury and auto theft fire losses Acquires and applies basic knowledge of Property Casualty insurance industry products services and processes to include PC insurance policy contracts and coverage s and the USAA claim handling process and procedures Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation Partners and or directs vendors and internal business partners to facilitate claims resolution Contributes to business goals and performance metrics and effectively uses tools technology Supports workload surges and or Catastrophe operations as needed to include working significant overtime during designated catastrophic events Training Schedule Full schedule availability is needed Monday Friday AM PM The total amount of training time lasts for weeks this includes New Employee Orientation Licensing Enterprise Knowledge Pipeline training and On the job training Licensing training is provided You must obtain your license within testing attempts paid for by USAA Employees must successfully complete a training program USAA training programs include classroom instruction computer based lessons and instructor led activities with systems simulations Employees attending training are expected to meet USAA s established standards for performance attendance and conduct Work Schedule Availability to work Monday Friday AM PM Schedules may vary based upon business needs A shift premium pay will apply to work hours scheduled after PM Monday Friday and weekends Minimum Requirements High School Diploma or GED Up to year of customer contact experience This position will require an Insurance Adjuster s license You must pass a licensing exam within a designated number of attempts and have the ability to become licensed in all applicable states USAA will provide the study and training environment to assist you with the licensing exam Preferred Requirements Bachelors degree or more years customer service experience Contact center experience months of claims adjusting experience year of recent USAA customer service experience working in a member contact capacity Successful completion of military service Computer literacy in a Windows operation environment Experience in an inbound phone intensive contact center environment using a headse t The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job As a Fortune financial services organization USAA is on a mission to facilitate the financial security of our members the men and women of the US military and their families worldwide by providing a full range of financial services and products Headquartered on a showcase campus in San Antonio TX USAA attributes its long standing success to its most valuable resource our employees They are the heart and soul of our member service culture Recently Ranked in Forbes list of of the Best Employers in the US in we are proud to receive consistently outstanding awards and ratings for member service employee well being and financial strength Everything that happens at USAA is based on our core values Service Loyalty Honesty and Integrity These are the foundations of how we do business with our members as well as how we treat each other At USAA our employees enjoy one of the best benefits packages in the business including business casual dress environment comprehensive medical dental and vision plans along with wellness and wealth building programs Additionally our career path planning and continuing education will assist you with your professional goals USAA also offers a variety of on site services and conveniences to help you manage your work and personal life Relocation assistance is not available for this position


• Location: Chesapeake

• Post ID: 33818397 chesapeake is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018