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Posted: Wednesday, January 24, 2018 9:25 AM

If you are ready for meaningful challenges, eager to make a difference and to go the extra mile, we invite you to apply to become a Technical Specialist with our company. At Volvo Penta, we support our team members in achieving their goals while at the same time helping to make our customers successful.
We strive for balance and believe that actively prioritizing a high level of diversity in our workforce creates competitive advantage. It is our people that make the difference!
**Position Description**
As a Technical Specialist, you will be responsible for responding to requests for information and providing technical advice to our Volvo Penta dealers, OEMs, customers, and internal personnel regarding application, troubleshooting and repair of Volvo Penta engines and transmissions via telephone, fax or electronic communication. You will also analyze information provided by our dealers, create appropriate warranty authorizations and related documentation, and respond to customer inquiries and assist in solving customer issues.
**Core Responsibilities**
+ Respond to requests for information from dealers, OEMs, customers, and internal personnel
+ Advise and assist dealers and Volvo Penta personnel regarding warranty policy and procedures. Assist the Warranty Department with the warranty claims requiring pre-authorization
+ Maintain a complete record of dealer and OEM interactions in the ARGUS database
+ Maintain current on the complete Volvo Penta product line and all applicable electronic diagnostic tools
+ Assist new hires within the Technical Services department
+ Promote the use of Volvo Penta Partner Network
+ Assist Customer Relations representatives with consumer inquiries
+ Seek and obtain training and information on new Volvo Penta products
+ Perform other duties, tasks and responsibilities as assigned by management to support Volvo Penta goals and objectives
**Skills & Knowledge Required**
+ Expert level knowledge of troubleshooting and repair of gasoline and/or diesel marine or Industrial power products
+ In-depth knowledge of retail Marine and/or Industrial service trade practices and activities via direct experience or extensive dealer interaction
+ Strong administrative and general business skills
+ Strong written, oral, interpersonal, and presentation skills
+ Excellent working knowledge of Microsoft Office applications (Word, Excel, Power Point, Access)
+ Knowledge of primary PC based and/or electronic Diagnostic troubleshooting equipment in use
+ Bilingual (English/Spanish), a plus
**Education & Experience**
+ Associates degree or 2 year technical certification/degree; or equivalent combination of education and experience. Bachelor s Degree is preferred
+ Minimum (4) four years Marine, Automotive or Industrial retail or wholesale technical experience preferred
+ Previous customer service/technical face-to-face and/or call center experience preferred
**What we Offer**
+ A challenging yet rewarding career within one of the most recognized commercial vehicle manufacturers in the world
+ Excellent benefits and ample opportunities for professional development
+ Become part of a highly effective multinational team, in a flat organization with a strong level of influence and visibility among the industry
+ Oh, did we forget to mention that our office is located just miles away from great surf, fantastic beaches, ample opportunities for fishing and an easy commute to some of the best school districts in the US?
_Disclaimer: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job. Printed copies may not be the most current. Volvo Group North America is an Equal Opportunity Employer and Affirmative Action employer. E.O.E./M/F/D/V_
**About us**
The Volvo Group is one of the world s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
With **Volvo Penta** , a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.
**Auto req ID**
Volvo Penta
**Employment/Assignment Type**
**Travel Required (Maximum)**
**Last application date**
**Functional Area**
Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran
Associated topics: field service, machine maintenance, machine repair, maintenance, maintenance mechanic, maintenance technician, mechanical, millwright, service technician, upgrade


• Location: Chesapeake

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