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Posted: Thursday, July 27, 2017 12:47 PM


Remedy and Incident Spillage – Chesapeake, VA
Kingfisher Systems Inc. seeks to staff an immediate opening for a Remedy and Incident Spillage Specialist on a contract located in Chesapeake, VA. This position requires an active Secret clearance and an IAM Level II certification.

Primary Duties:
• Responsible for accessing, reviewing and responding to Remedy tickets from the Global Service Desk (GSD).
• Responsible for determining the appropriate resolution and providing recommendations for action within 24 hours.
• Responsible for reviewing, analyzing, and providing administrative oversight in the areas of Electronic Spillage (ES), Incident Report (IR), Personally Identifiable Information (PII), and Phishing attempts.
• Drafts responses to queries from Navy Cyber Defense Operations Command (NCDOC).
• Coordinates information for responses throughout the MSC afloat community.
• Provides initial Electronic Spillage (ES), Incident Report (IR), Personally Identifiable Information (PII) forms to MSC Afloat IAMs and Ship Communications Officers (SCO).
• Receives and quality checks Electronic Spillage (ES), Incident Report (IR), Personally Identifiable Information (PII) documentation from ships in preparation for distribution to MSC Security Staff and external CYBERCOM Staff.
• Tracks and provides all Electronic Spillage (ES), Incident Report (IR), Personally Identifiable Information (PII) data to the Cyber Operations team for inclusion in the MSC Chief Information Officer (CIO) Brief.
Required qualifications:
• IAM II certification required at start of position - GSLC, CAP, CISM, CISSP (Associate) or CASP.
• Must be physically capable of climbing and descending steep shipboard stairways without assistance while carrying IT-ADP equipment and tools
• Ability to work independently and as part of a team
• Ability to convey a strong presence, professional image, and deal confidently with complex technical problems
• Due to the nature of work performed in our facility, U.S. citizenship is required.

Security Clearance:
** must have active DoD Secret (or higher) Clearance at the start of position.**

Kingfisher Systems, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.

• Location: Chesapeake

• Post ID: 26561953 chesapeake is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017